When the client requests to speak with a human agent, the pool of agents are alerted. Once one or more of the agents have connected, the client gets connected automatically. The client does not have to click a link or go to any other application but simply stays at the chatbot screen which seamlessly pivots to a call with the agent.
All the features of TMU video conference are available in the call - transcription, translation, recording, screen sharing, SWISTWIT, white board, etc.
TMUDFD - TeleMeetUp at Digital Front Door
AI and Speech-enabled Conversational Chatbot complete with Automatic Language Translation in Real Time
The best way to receive & conduct business with visitors & clients at your webpage by virtual interaction with automation
Easily installed with just one line of code in any of your webpages
Emulate in-person experiences online with Conversational AI. TMUDFD Autonomous Conversations automates basic, time-consuming consumer queries and tasks in real time. It can retrieve information and account details, resolve basic queries and quickly complete transactions — and largely eliminate human error that can occur in customer service. It significantly reduces the average time spent by customers on the phone to resolve simple queries.
Seamless Transition from AI chat to Live Agent
No-code Workflow Builder
The no-code workflow creation tool of TMUDFD simplifies the process of building custom conversational AI chatbots. This intuitive tool empowers you to design seamless communication experiences tailored to your needs, enhancing user engagement and support. Easily create and manage workflows that define how the chatbot interacts with visitors, automates responses, and integrates with live agents. Drag and drop nodes for various functions into the workflow - choices, AI, wizard, API, call, notification, etc.
Custom Knowledgebase
Upload documents, links, and videos about your business for the AI to ingest and use to respond to visitors.
Custom Theme
Set colors, fonts, and avatar to match your website/brand.
Build AI-enabled & AI-informed Service Workflow for Your Business Operation
No Code AI Workflow Generation Functions include
- AI agents: Make custom multimodal AI agents that can talk with your data & APIs to generate text and voice responses in any pre-selected language in real-time.
- Structured data generation: Generate Structured Data based on any schema from multiple data sources including text, images, audio, and URLs.
- Knowledge stores: Enrich the knowledge resource for use with your AI agents by uploading and ingesting contents of files, websites, videos, and databases.
- Long-term memory: TMU-LTM enables you to manage conversation history for continuum and posterity use.
- Integration with WhatsApp: User of WhatsApp can access TMU Enablement Service Provision Platform using their WhatsApp account and be connected to TMUDFD and enjoy all the functionality of TMUDFD.