ECO123 Help

Getting Started

Install

To use or install the application on your devices, please visit the website https://app.eco123.com or scan the following QR code.

ECO123 QR Code

You can use ECO123 on the website without installing anything. But if you install the ECO123 progressive web app (PWA), you will get additional features like receiving notification of calls and messages even if you don't have ECO123 on an active session on your browser. After installing the ECO123 PWA, you can open ECO123 from your desktop or home screen instead of using your browser.

Installing ECO123 on Windows:

It’s recommended to use Google Chrome browser if you’re using a Windows system computer. Open the website https://app.eco123.com in Chrome.

You can either click Install on the popup at the bottom right of the screen
Install ECO123

or click the Install ECO123 icon on the right side of the web link field.
Install icon

When the Install app? popup appears, click Install.
Install app

Once the PWA is installed you will see its icon shortcut added to your desktop.
ECO123 icon

Installing ECO123 on macOS:

To install the PWA you need to use Safari instead of Chrome and create a shortcut on your desktop.

Open https://app.eco123.com in Safari. Under the options menu (3 vertical dots), select More Tools and Create shortcut.

Create shortcut

Once the PWA is installed you will see its icon shortcut added to your desktop.
ECO123 icon

Installing ECO123 on Android device:

It’s recommended to use Google Chrome browser if you’re using an Android device. Open the website https://app.eco123.com in Chrome.

You can either tap Install on the popup at the bottom of the screen
Install ECO123

or tap the more options menu (3 vertical dots) and then tap Install app
Android Install app

When the Install app? popup appears, click Install.
Install app

Once the PWA is installed you will see its icon shortcut added to your Apps screen.
ECO123 icon

Installing ECO123 on iOS device:

To install the PWA you need to use Safari instead of Chrome and create a shortcut on your home screen.

Open https://app.eco123.com, and tap the Share button (square with arrow pointing upwards).
Share button

Tap Add to Home Screen.
Add to Home Screen

Please note that on iOS devices you need to tap the AA button and Hide Toolbar to have access to the whole screen.
AA button

Once the PWA is installed you will see its icon shortcut added to your home screen.
ECO123 icon


Main Screen

You can interact with ECO123 by typing or speaking.

Type your questions in the text field at the bottom of the screen. The answers from the AI companion will be displayed in the top part of the screen.

The system can speak to you so you don't have to read. The text-to-speech is enabled by default. You can click the Speaker icon at the bottom right of the screen to toggle it on/off.

You can speak to the system instead of typing. To use speech-to-text, keep holding the Mic icon at the bottom right of the screen while you're speaking. The application will ask for permission to access the microphone after you click the OK button to proceed to allow you to speak with the AI companion.

To change the main language, click the Language button at the bottom right of the screen.

To see more functions, click the + button at the bottom right of the screen.

ECO123 main screen

The functions accessed from the + button are Contacts, Chats, Start a Video Call, Call a Phone Number, Join a Video Call, and Hide Function Buttons.

Functions


Register

When you click the Contacts, Chats, Start a Video Call, and Call a Phone Number functions, you will be prompted to login if you are not already logged in.

If you do not have an ECO123 account, click the Register link on the Login page to create your account.

Register

Enter your name, email address, username, and password. The username will be displayed in the calls. Enable the box to agree to the Terms of Use and Privacy Policy. Click Register.

Register

You will receive an email from ECO123 <noreply@telemeetup.com> containing a verfication code. Enter this code and click Complete Verification to complete the registration. (ECO123 is powered by TeleMeetUp.)

Register - Verification

Login

When you click the Contacts, Chats, Start a Video Call, and Call a Phone Number functions, you will be prompted login if you are not already logged in.

Enter your email address and password and click Login.

Login

AI Companion

With its ability to understand and converse in natural language, the AI assistant offers a user-friendly and accessible interface for providing information. You can interact with it by typing or speaking.

The AI assistant is in the main screen of ECO123. To use it, click proceed to using the service and type your questions in the text field at the bottom of the screen. The answers from the AI assistant will be displayed in the top part of the screen.

The system can speak to you so you don't have to read. The text-to-speech is enabled by default. You can click the Speaker icon at the bottom right of the screen to toggle it on/off.

You can speak to the system instead of typing. To use speech-to-text, keep holding the Mic icon at the bottom right of the screen while you're speaking.

To change the main language, click the Language button at the bottom right of the screen and click the desired language.

AI assistant

Contacts

To manage your contacts, click the + button and the Contacts button at the bottom right of the screen.

Contacts button

Your contacts are displayed in the Contacts tab. The dot on a contact's profile picture indicates the contact's status: online (green) or offline (red).

To call a contact, click the contact's Call button.

To chat with a contact, click the contact's Chat button.

To see the contact's profile, click the contact's Menu button, and click Show profile.

To remove a contact, click the contact's Menu button, and click Remove.

To search for a contact, enter the email address, and click the Search button.

Contacts List

To add a contact, click Add Contact located at the upper right of the screen. Enter the contact's email address.

Contacts Add

If is it not a registered ECO123 user, click the Send button to send an email to invite the person to sign up first.

If it is a registered ECO123 user, click + to send the friend request, and it will be listed in the Sent Requests tab.

Contacts Add Registered User

Your friend will receive the notification of the friend request. The friend request is listed in the Pending tab. Once the user clicks Accept to accept your friend request, you will see him/her in your Contacts tab.

Contacts Accept Pending

Chats

To send a message to a contact, click the + button and the Chat button at the bottom right of the screen.

Chats button

You can chat with users in your Contacts list (refer to Contacts).

To start a chat with a new user or group, click + located in the top right of the screen. Click the Contacts button beside the Participants field or type the email address. Select the user and click + to add it to the list. Add more users if desired. Click Start.

Or if you have previously chatted with the user or group, click the user or group displayed on the left side of the screen, and you can also see the chat history with that user or group. New messages are indicated by a blue circle beside the user or group.

Messages Start

Messages create

After selecting or starting the chat, type your message at the bottom of the screen and click the Send (arrow) button or press the Enter key.

To send an attachment, click the Attachment (paper clip) button, select the file from your device, and click Open.

To send a voice message, click the Mic button, click the Record (red circle) button, speak, click the Stop (square) button, and click Send button. Before sending, you can listen to the message by clicking the Play (triangle) button, or you click the Trash button to delete the message without sending.

To send an emoji, click the Emoji button and click the desired emoji.

To see the members of the chat group, click the Options (3 dots) button at the top right of the screen and click List participants.

To change the language, click the Options (3 dots) button at the top right of the screen, click Change language, and select the language. If the messages are not in that language, they will be translated and displayed in that language, including the messages in the history not just the new messages. Once you have selected your language, you should use that language because the system is expecting to receive that language from you. (The language setting is also in Profile.)

To delete a conversation, click the Options (3 dots) button at the top right of the screen and click Delete conversation.

Messages Send

ECO123 PWA users will receive notification of new messages even if the app is closed. Users who use ECO123 on the website will not receive notifications unless the app is open in the browser.


Start a Video Call

There are several ways to start a video call.

Video Call button:

Click the + button and the Video Call button at the bottom right of the screen.

Video Call button

Enable or disable the camera, microphone, and speaker. If prompted by the browser for permission to access the camera/microphone, allow it. (Refer to Camera, Microphone, Speaker).

You will be in the call alone. To invite participants to the call, click + Invite located at the top of the screen, and then copy the Call URL (link) or Join Code and provide it to anyone you want to invite by email or text message or other means. Or you can enter an email address or click the Contacts button beside the Participants field and select from your Contacts list to have the system email the invite to the participant. You can also call a phone number by clicking the Invite Phone tab, entering the phone number, and clicking Dial. The USD rate per minute will be displayed for the phone number.

Start video call

Invite

If the system emailed the invite to the participants, the participants who are using ECO123 PWA or are logged in to ECO123 in a browser will receive ringing and notification message and can click Accept or Decline in the notification to join or dismiss the call.

When anyone joins using the link, they will be put in the waiting room, and you will see a popup asking for permission to join. In case you missed the popup, you can click Participants at the top right of the screen and see who is in the waiting room and click Admit to allow them to join the call.

is in waiting room

Participants list - is in waiting room

From the Contacts:

Click the + button and the Contacts button at the bottom right of the screen, and start a call to a user by clicking the user's Call button. Refer to Contacts.

From the Chats:

Click the + button and the Chats button at the bottom right of the screen, and start a call to a user or group by opening the user's or group's chat and clicking the Options button and Start a call. Refer to Chats.


Join a Video Call

There are various ways to join a call.

Joining the call with a link:

You will receive a link from ECO123 <noreply@telemeetup.com> or from the host of the call. (ECO123 is powered by TeleMeetUp.)

Click the link or open the link by copying and pasting it in a browser. (ECO123 works well on Google Chrome and Safari).

Enable or disable your camera, microphone, and speaker, and if prompted by the browser for permission to access the camera/microphone, allow it.

If you are already logged in to ECO123, click Join Call. If not, click the Login tab, enter your email address and password and click Login. Or you can continue as a guest and just type your name and click Join Call. (The system automatically fills in the join code for you.)

Join as guest

Joining the call with a join code:

You will receive the join code from the host of the call.

Click the + button and the Join Call button at the bottom right of the screen.

Join Call button

You do not need to be logged in. You can join the call as a guest.

Enable or disable your camera, microphone, and speaker, and if prompted by the browser for permission to access the camera and microphone, allow it. Enter your name and the join code and click Join Call.

Join code as guest


Call a Phone Number

To call a phone number, click the + button and the Call Phone Number button at the bottom right of the screen.

Call Phone Number button

Enter the phone number and click Dial. The USD rate per minute will be displayed for the phone number.

Call phone number


In-Call Functions

Manage the functions during a call

Camera, Microphone, and Speaker

The Camera, Microphone, and Speaker buttons located at the bottom of the screen indicate the statuses: enabled (green) or disabled (red). Click a button to change the status. If the browser asks for permission to access a device, allow it.

Camera Microphone Speaker

To change the camera, microphone, or speaker, click the V located at the bottom right of the button, and the available devices will be displayed. You might need to click the Refresh button located at the top right of the devices window to search for the devices. Click the desired device.

Microphone Devices

To manage the camera and microphone permissions in Chrome, in the Chrome menu select Settings, Privacy and security, Site settings, and then Camera or Microphone. In Safari, in the Safari menu select Settings for app.eco123.com.

To apply a background effect on your video, click the V located at the bottom right of the Camera button and scroll down to the Background Effect section. You can blur your background or replace your background with an image.

  • To blur your background, click Light Blur or Heavy Blur.
  • To apply one of the preset backgrounds, click it (House, Classroom, Corporate, etc.).
  • To apply a custom image, click +, browse to the image file and select it, and click Open. You can add multiple files. Click the one you want to use. The system does not store your custom images at the end of the call so you must upload them each time.
  • To stop the background effect, click None.
  • To close the camera settings window, click elsewhere on the screen.
Background

Pin, Full Screen, Picture in Picture, and Screenshot

There are four buttons for controlling the videos and shared screens: Pin, Full Screen, Picture in Picture, and Screenshot.

Pin, Full Screen, Picture in Picture, and Screenshot


Pin

To display a user's video or shared screen larger than the others, click its Pin button. The pinned video enlarges and moves to the left. The unpinned videos shrink and move to the right. Multiple videos may be pinned at the same time. To unpin a pinned video, click its Pin button.

Pinned Video


Full Screen

To enlarge a user's video or shared screen to fill the whole screen, click its Full Screen button. To go back to the regular screen, click the Full Screen button located at the top right of the screen or press the Esc key on the keyboard or move your mouse to the top middle of the screen and click the X that pops up.

Full Screen


Picture in Picture

To display a user's video or shared screen in a separate small window, click its Picture in Picture button. You can drag the window to your desired location on the screen. To close the window, move your mouse over it and click the X located at the upper right or click Back to tab.

Picture in Picture


Screenshot

To take a screenshot of a user's video or shared screen, click its Screenshot button. The screenshot is displayed in the chat and saved as an attachment in the call details.

Screenshot

Screen Sharing

To share your screen, click the Screen Sharing button located at the bottom of the screen. Multiple people can share their screen simultaneously.

Share Screen

If you are using Chrome browser, you can share the entire screen, a particular window, or a particular Chrome tab.

  • Entire screen: Click Entire Screen, click the picture of the screen, enable the Share system audio option if you are using a headset and want to transmit your device's audio, and click Share.
  • Particular window: Click Window, click the picture of the window you want to share, and click Share.
  • Particular Chrome tab: Click Chrome Tab, click the title of the tab you want to share, enable the Share tab audio option if you are using a headset and want to transmit your device's audio for this tab, and click Share.

(Note for screen sharing using Chrome on Mac: If you get "Permission denied" error, it means you previously denied Chrome screen recording on an earlier ECO123 call or other website. The first time you try to do screen sharing on Chrome, Mac prompts you to grant permission, and if you deny permission, it won't prompt you the next time, just block you. To grant permission: Open System Preferences > Security & Privacy > Privacy tab. Scroll down to Screen Recording. It shows Google Chrome with unchecked box. Check the box. Click Quit and Reopen to restart Chrome with permission to record screen.)

Share Screen Chrome

If you are using Safari browser, the screen sharing is for entire screen only. (ECO123 uses Safari's built-in screen sharing which is limited by Apple for entire screen only.) If prompted by Safari to allow access to the screen, allow it. (If you get "Permission denied" error, it means you previously denied access to the screen. To grant access: In the Safari menu, select Settings for app.eco123.com. In the pop-up window, change Deny to Ask in the Screen Sharing field.)

To stop screen sharing, click the Screen Sharing button located at the bottom of the ECO123 screen. If you are using Chrome, you can also click Stop sharing on the shared window or Chrome tab.

When multiple people share their screen at the same time, if you want to focus on just one shared screen, you can pin it or make it full screen.


Call Recording

The host of the call can enable recording when scheduling the call or during the call. The host can stop and start the recording during the call by clicking the Recording button located at the bottom of the screen. The flashing red icon located at the top left of the screen indicates that recording is active.

Recording

The participants receive notification of the recording and should click Accept if they agree to be recorded. Depending on the host's settings, participants who decline to be recorded might not be allowed to join the call.

Recording Accept

The host and participants of the call who are registered ECO123 users can access the recording in the call details.


Transcription and Translation

To transcribe the speech to text, click the Transcription (T) button located at the top right of the screen. To select your language, click the Language (globe) button located at the top right of the screen.

Transcription

The transcription window may be adjusted using the controls located at the bottom and the right side:

  • To change the position of the transcription window, click the Left, Top, Right, or Bottom button.
  • To change the size of the transcription window, click the Expand Horizontally, Compress Horizontally, Compress Vertically, or Expand Vertically button.
  • To close the transcription window, click X or click the Transcription (T) button located at the top right of the screen.
  • To change to dark mode, click the Dark Mode button.
  • To change the size of the text, click the Bigger Font or Smaller Font button.
  • To move the transcription window, click the Drag button and drag the window to another location on the screen.
  • The transcribed text scrolls automatically. But you might need to review what someone said earlier in the call. To do this, click the Stop Auto Scroll button to stop automatic scrolling and use the scroll bar to scroll up to see the earlier transcribed text, and then click the Stop Auto Scroll button again to resume automatic scrolling.

The default language is English. Each user can select a different language. Once you have selected your language, you should speak that language because the system is expecting to receive that language from you.

Language

The speech of each user is transcribed in real time. If another user's transcribed text is not your selected language, it appears in the original language for a moment and then changes to your language. All users in the call see the transcription translated to their chosen language.

This user chose English and got the transcription in English:

Translation English

This user chose French and got the transcription in French:

Translation French

Video Sharing

To share a video, click the Video Sharing button located at the top right of the screen, enter the video link, and click Add. The video will open in the ECO123 call.

Share Video Link

You can use the Close, Play/Pause, Mute/Unmute, and Full Screen buttons located at the top right of the video to control it. To see the progress and change the playing position, move your mouse to the bottom of the video and drag or click the seek bar that appears. If transcription is enabled, the shared video is also transcribed along with the users' speech.

Share Video Buttons

SWISTWIT Virtual Hand

SWISTWIT (See What I See Touch What I Touch) enhances the video conferencing experience by enabling greater clarity and precision in explanation and demonstration by creating real-time pointing and hand gestures on a remote user's video stream. Put your hand behind your smartphone (or tablet) and point or gesture. The smartphone's rear camera captures your hand movement through Image Segmentation, and the movement is merged with the remote user's video stream via Image Fusion. You can also use your computer's webcam to capture your hand movement while you point at the computer's screen.

To activate SWISTWIT, enable your camera and do not use any background picture or blurring. Click the 3 dots located at the top right of the other user's video or shared screen that you want to point at, and then click SWISTWIT Here.

SWISTWIT Hand

To deactivate SWISTWIT, click the 3 dots located at the top right of the other user's video or shared screen, and then click Stop SWISTWIT.


Whiteboard

To use the whiteboard, click the Whiteboard button located at the bottom of the screen.

Whiteboard

Select a tool from the toolbar at the top of the whiteboard and start drawing. The tools and functions are similar to the ones in other drawing apps that you are likely familiar with.

Some of the commonly used functions are the following:

  • To draw a shape, click the Rectangle, Diamond, Ellipse, Arrow, or Line button in the toolbar then click and drag on the canvas to draw it.
  • To draw freehand, click the Draw (pencil) button in the toolbar then click and drag on the canvas to draw.
  • To select an object, click the Selection button in the toolbar then click the object. Or to select multiple objects, drag a box around them objects or click them while holding the Shift key. Then you can change the object's or objects' properties, or move, resize, etc.
  • To change the properties of the currently selected object/tool, use the options on the left side of the whiteboard: Stroke color, Background color, Stroke width, Stroke style, Sloppiness, Edges, Opacity, etc. If the properties window is not displayed, click the Properties (palette) button at the bottom of the whiteboard to open it.
  • To resize an object, select it and drag one of the white squares at the corners of the object.
  • To stretch or compress an object, select it and drag one of the white squares at the sides of the object.
  • To move an object, select it, click the middle of the object, and drag it to the desired location.
  • Each new object is added in a layer on top of the previous layers. To move an object on top of or behind other objects, use the Layers tools to bring it to the front or send it to the back.
  • To add text, click the Text (A) button in the toolbar then click the desired location on the canvas and type the text.
  • To add an image, click the Insert image button in the toolbar then select the image and click the desired location on the canvas.
  • To delete an object, click the Eraser button in the toolbar then click the object. Or select the object and press the Delete key.
  • To point at objects without drawing on the canvas, click the Laser pointer in the toolbar then click and drag on the canvas.
  • The whiteboard has an infinite canvas. You can keep scrolling up, down, left and right. To pan across the canvas, click the Hand button in the toolbar then click and drag on the canvas.
  • To draw multiples of the same shape (Rectangle, Diamond, etc.) without having to select the tool each time, click the Keep the selected tool active after drawing (lock) button.
  • To zoom out, click - at the bottom of the whiteboard. To zoom in, click + at the bottom of the whiteboard.
  • To undo an action, click the Undo (left pointing arrow) button at the bottom of the whiteboard. To redo an action, click the Redo (right pointing arrow) button at the bottom of the whiteboard.

All users can draw on the whiteboard at the same time. Your cursor is shown as +. The other user's cursor is shown as an arrow with username.

The canvases are saved with the call and can be viewed in the call details in the Call History and can be exported from the call details as .png or .svg or can be copied to the clipboard. The canvas can also be exported during the call by clicking the Menu button at the top of the whiteboard and clicking Export image. The canvas can also be saved as .excalidraw JSON during the call by clicking the Menu button at the top of the whiteboard and clicking Save to, and this file may be opened in the whiteboard for editing later by clicking the Menu button at the top of the whiteboard and clicking Open.

There can be multiple canvases, and all users can create them. To create a new canvas, click +. To switch to another canvas when there are multiple canvases, click V in the field at the top right of the whiteboard and select the desired one.

To rename a canvas, the user who created it can click the Edit (pencil) button beside the canvas name at the top left of the whiteboard, type the name and optionally a description, and click the Save button.

To delete a canvas, the user who created it can click the Edit (pencil) button beside the canvas name at the top left of the whiteboard and click Delete.

Whiteboard Screen

All the tools and functions have keyboard shortcuts. To see the keyboard shortcuts, click the Help (question mark) button at the bottom of the whiteboard.

Tools
Hand (panning tool)H
SelectionV or 1
RectangleR or 2
DiamondD or 3
EllipseO or 4
ArrowA or 5
LineL or 6
DrawP or 7
TextT or 8
Insert image9
EraserE or 0
Frame toolF
Laser pointerK
Pick color from canvasI or Shift S or Shift G
Edit line/arrow pointsCtrl Enter
Edit text / add labelEnter
Add new line (text editor)Enter or Shift Enter
Finish editing (text editor)Esc or Ctrl Enter
Curved arrowA click click click
Curved lineL click click click
Keep selected tool active after drawingQ
Prevent arrow bindingCtrl
Add/ Update link for a selected shapeCtrl K
 
View
Zoom inCtrl +
Zoom outCtrl -
Reset zoomCtrl 0
Zoom to fit all elementsShift 1
Zoom to selectionShift 2
Move page up/downPgUp/PgDn
Move page left/rightShift PgUp/PgDn
Zen modeAlt Z
Snap to objectsAlt S
Show gridCtrl '
View modeAlt R
Toggle themeAlt Shift D
Stats for nerdsAlt /
 
Editor
Move canvasSpace drag or Wheel drag
Reset the canvasCtrl Delete
DeleteDelete
CutCtrl X
CopyCtrl C
PasteCtrl V
Paste as plaintextCtrl Shift V
Select allCtrl A
Add element to selectionShift click
Deep selectCtrl click
Deep select within box, and prevent dragging  Ctrl drag
Copy to clipboard as PNGShift Alt C
Copy stylesCtrl Alt C
Paste stylesCtrl Alt V
Send to backCtrl Shift [
Bring to frontCtrl Shift ]
Send backwardCtrl [
Bring forwardCtrl ]
Align topCtrl Shift Up
Align bottomCtrl Shift Down
Align leftCtrl Shift Left
Align rightCtrl Shift Right
DuplicateCtrl D or Alt drag
Lock/unlock selectionCtrl Shift L
UndoCtrl Z
RedoCtrl Y or Ctrl Shift Z
Group selectionCtrl G
Ungroup selectionCtrl Shift G
Flip horizontalShift H
Flip verticalShift V
Show stroke color pickerS
Show background color pickerG
Decrease font sizeCtrl Shift <
Increase font sizeCtrl Shift >

Raise Hand

To get attention without interrupting another user who is speaking, you can raise your hand. To do so, click the Raise Hand button located at the bottom of the screen.

Raise Hand

Then a hand will be displayed beside your username at the bottom left of your video box. And a hand will be displayed at the top middle of the screen with a number beside the hand indicating the number of users with raised hands.

To see the names of the users with raised hands, click the hand displayed at the top middle of the screen or click Participants located at the top of the screen. This opens the Participants list with a blue hand on the profile picture of each user whose hand is raised.

Raise Hand Participants

To lower your raised hand, click the Raise Hand button located at the bottom of the screen.


Reactions

To show your reactions without interrupting another user who is speaking, you can send emojis. To do so, click the ^ on the Raise Hand button located at the bottom of the screen.

Reactions

In the Reactions window, click the desired emoji: Thumbs Up, Clap, Laugh, Surprise, or Sad. Then the emoji is sent up the screen.

Reactions Thumb

The reaction is also recorded in the chat window.

Reactions Chat

Polls (Voting)

To create a poll, click the Polls button located at the top right of the screen and click Create Poll in the Polls window.

Poll

Enter a question and at least two options for the answer to the question. To add more options, click Add Option to get another option field. Enable or disable the option to make the poll anonymous. If enabled, only the votes for each option will be displayed. If disabled, the users who voted for each option will also be displayed. Click Submit to post the poll.

Poll Question

The other participants in the call will be notified of changes in the poll by a number in a blue circle on the Polls button located at the top right of the screen. Click the Polls button to see the poll.

Poll Notification

To vote in a poll, click Change vote.

Poll Change Vote

If the poll's language (poll creator's language) is not your selected language, it will be translated to your language. Click the desired option, and click Submit.

Poll Vote

The results are displayed in a bar chart.

Poll Result

If the poll is not an anonymous poll, click Show details to see which users voted for each option.

Poll Details

Multiple polls can be created. All participants in the call can create polls.


Chat

To access the live chat, click the Chat button located at the top right of the screen.

Chat

To send a message in the chat, type your message and click the Send button or press the Enter key.

Chat Send

If another user's message is not your selected language, it will be translated and displayed on your screen in your language. All users in the call see the messages translated to their own language, which is chosen by clicking the Language button located at the top right of the screen (refer to Transcription and Translation).

To send an attachment, click the Attachment (paper clip) button, select the file from your device, and click Open.

To send a voice message, click the Mic button, click the Record (red circle) button, speak, click the Stop (square) button, and click Send button. Before sending, you can listen to the message by clicking the Play (triangle) button, or you click the Trash button to delete the message without sending.

To send an emoji, click the Emoji button and click the desired emoji.

Chat Attach

Participants

To see a list of the participants in the call, click Participants located at the top right of the screen.

Participants

In the Participants list, all the participants can access the following on other users:

  • Host (black crown) - This indicates who is the host.
  • Disabled microphone - This indicates that the user's microphone is off.
  • Disabled camera - This indicates that the user's camera is off.
  • V - This expands more settings of the user.
  • Inaudible - Enable this to make the user inaudible to yourself.
  • User volume - Drag the slider to adjust the user's volume.
  • Raised hand - This indicates who raised their hand.

Participants - Users

All the participants can access the following on themselves:

  • Mute - Enable this to turn off your microphone.
  • Inaudible - Enable this to turn off your speakers (make all other users inaudible to yourself).
  • Pause camera - Enable this to turn off your camera.

The host has some additional controls:

  • Mute - If the user's microphone is enabled, you can disable it. If the user's microphone is disabled, you can ask the user to enable it; the user will receive "(host name) is asking you to enable your mic" message in the bottom right of the screen.
  • Pause camera - If the user's camera is enabled, you can disable it. If the user's camera is disabled, you can ask the user to enable it; the user will receive "(host name) is asking you to enable your camera" message in the bottom right of the screen.
  • Promote to host - You can transfer the host privileges to another user. All the users will be notified with "(user name) has been promoted to be the host of this call" message in the bottom right of the screen.
  • Kick - You can remove the user from the call.
  • Move to waiting room - You can move the user to the waiting room.
Participants - Host

Mute, Inaudible, Pause camera, and User volume settings for each user can also be accessed by clicking the 3 dots menu located at the top right of each user's box.


Stop/Leave a Call

To end the call, the host can click the Stop/Leave button located at the bottom right of the screen and click Stop, and all the people in the call will be disconnected. The host can pass host privileges to another participant before leaving (refer to Participants).

To leave the call, the host and the participants can click the Stop/Leave button and click Leave, and the call will continue without them. They can rejoin later using the same link or join code if the call is still ongoing. The host can end the call later either by rejoining the call and stopping it or by opening the call details in Upcoming Calls and cancelling it.

Stop

Web Mode Functions


Accessing Web Mode

Or to use the Web Mode in the ECO123 PWA, click on the Options (3 vertical dots) button at the top right of the main screen and click Web Mode.

Web Mode

To exit the Web Mode, click on the ECO123 icon at the top left of the screen to return to the ECO123 main screen.

Exit Web Mode

Profile

To manage your account profile, click the profile picture located at the bottom left.

Profile

To set your language, click change and select the language. If another user's speech or message is not your selected language, it will be translated and displayed on your screen in your language (refer to Transcription and Translation). (You can also change your language by clicking the Language button located at the top right of the Call screen.)

Profile

To edit your profile, click Edit Profile, edit the desired fields, and click Save Changes.

To change the profile picture, click Choose File, browse to the file and select it, and click Open. Square (1:1) images in any of the common image formats are recommended. During calls, the profile picture is displayed in place of your video feed when your camera is disabled.

The username is the name displayed in the calls.

You can create a custom join code to share the custom call URL with your friends/contacts to call you at any time. If you are not online when someone calls you, the system will email you a notification. If a custom join code has been set, when you are creating a call using Make Call or Schedule Call, you can enable an option to use the custom join code instead of having the system automatically create a numeric join code.

Edit Profile

To change your password, click Change Password. Enter your current password and new password, and enter the new password again to confirm, then click Save Password.

Change Password

To delete your account, click Delete Account.


Schedule a Call

Click the Calls button in the menu on the left side of the screen, and click New Call and then Schedule Call.

Schedule Call

Enter the subject and description of the call.

Select the date and time of the call. Note: The date and time you select are in your local time zone, and the system converts the date and time to UTC and sends the UTC date and time in the invite. The call can be started at any time; you do not have to wait until the scheduled time.

Enter the estimated call duration. If left blank, the default is 1 hour.

If desired, enter a passcode. For security, you can require the participants to enter the passcode in order to join the call.

You can invite the partipants to the call by any of these methods:

  • Click the Contacts button beside the Participants field and select from your Contacts list (refer to Contacts).
  • Type the email address in the Participants field and click + to add it to the box. (You can click - to remove a participant from the box.)
  • Invite the participants after you have started the call. In the call, click + Invite located at the top of the screen, and then copy the Call URL or Join Code and provide it to anyone you want to invite by email or text message or other means. Or you can click the Contacts button beside the Participants field and select from your Contacts list.

Enable or disable the option to allow participants to join without admission by the host. If enabled, the participants may join the call without any action by the host. If disabled, the host must admit each participant, and participants are put in the waiting room until the host admits them.

Enable or disable the option to record the call. (You can also enable and disable the recording during the call.)

Enable or disable the option to include your email address on the call invite. If disabled, only your username will be in the email message.

Click Schedule Call.

Schedule Call screen

Once scheduled, you and the invited person(s) will receive the scheduled call's details by email from noreply@telemeetup.com. The email includes an iCalendar ICS file as an attachment, which you can double-click to save the meeting in your calendar program (Microsoft Outlook, Google Calendar, Apple Calendar, etc.). The email to the invited person(s) also includes a link to confirm attendance, and the responses are recorded in the call details (refer to Call Details).

After logging in, the scheduled call can be started by clicking the Join Call button of the corresponding call on the Upcoming Calls tab of the Calls screen.

To edit a scheduled call, click the Calls button in the menu on the left side of the screen, find the call in the Upcoming Calls tab, and click it to open its details. Click Edit Call, edit the desired fields, and click Edit Call. If the call is re-scheduled, the new details will be emailed to the host and participants.

To cancel a scheduled call, click the Calls button in the menu on the left side of the screen, find the call in the Upcoming Calls tab, and click it to open its details. Click Edit Call and click Cancel Call. Notification of the cancellation will be emailed to the participants.

Edit Call

Call Details

To access the call details, click the Calls button in the menu on the left side of the screen. Click the Upcoming Calls tab to see any upcoming (scheduled) calls, or click the Call History tab to see the calls from the past. You can search upcoming calls by subject and search past calls by subject and date range. The subject, date and time, and host of the calls are displayed. To see more details, click the call.

Upcoming Calls

Call History

Click an upcoming call to see its details or click its Join Call button to join the call.

If the participant clicked the link to confirm attendance from the call invite, a blue checkmark is displayed on that participant. The participant can also confirm or decline attendance using the Will Attend field in the call details.

Upcoming Calls Details

Click a past call to see its details and its recording (if enabled for that call), chat messages, whiteboard activities, file attachments, etc. Depending on the settings, some of the details are available only for the call's host.

Call History Details

Appearance

To set the appearance of the menu and the appearance of the main screen, click the Settings button in the menu on the left side of the screen, click Appearance, and click Light or Dark.

Appearance

ECO123 on Mobile Devices

To accommodate the smaller screens, the layout of ECO123 on mobile screens is somewhat different from the layout on computer screens. It varies depending on the size of your smartphone's or tablet's screen, but generally the menu and options are like this:

In a video call, to access the options at the bottom of the screen, swipe up on the grey bar located at the bottom of the screen.

Mobile Grey Bar

In a video call, to access the options at the top right of the screen, tap the Menu button located at the top right of the screen.

Mobile Right Menu

In Web Mode, to open the menu on the left side of the screen, tap the Menu button located at the top left of the screen.

Mobile Left Menu

Troubleshooting

I am having trouble joining the call.
  • Try the incognito (private) mode of your browser or try clearing your browser's cache.
  • Check with the call host if the call has started already and/or if you are authorized to join the call before the host (if applicable).
I can't see my video, or my camera isn't working.
  • Make sure that you have authorized app.eco123.com to access your camera. To manage the camera permissions in Chrome, in the Chrome menu select Settings, Privacy and security, Site settings, and Camera. In Safari, in the Safari menu select Settings for app.eco123.com.
  • Click the V on the Camera icon located at the bottom of the screen and check that the correct camera has been selected.
  • If you are using an external webcam, make sure it is properly plugged in, and then try starting/joining the call again.
  • If you are using a built-in camera, make sure it is not in use by any other app.
  • Try disabling and enabling the camera by clicking the Camera icon and clicking again.
  • Try refreshing the call using the browser’s Reload/Refresh button.
No one can hear me, or my microphone isn’t working.
  • Make sure that you have authorized app.eco123.com to access your microphone. To manage the microphone permissions in Chrome, in the Chrome menu select Settings, Privacy and security, Site settings, and Microphone. In Safari, in the Safari menu select Settings for app.eco123.com.
  • Click the V on the Microphone icon located at the bottom of the screen and check that the correct microphone has been selected.
  • If you are using an external microphone, make sure it is properly plugged in, and then try starting/joining the call again.
  • If you are using an internal or built-in microphone, make sure it is not in use by any other app.
  • Try muting and unmuting yourself by clicking the Microphone icon and clicking again.
  • Try refreshing the call using the browser’s Reload/Refresh button.
I can’t hear anyone, or my speaker/headset isn’t working.
  • Click the V on the Speaker icon located at the bottom of the screen and check that the correct speaker/headset has been selected.
  • If you use an external speaker/headset, make sure it is properly plugged in.
  • Try disabling and enabling the speaker by clicking the Speaker icon and clicking again.
  • Try refreshing the call using the browser’s Reload/Refresh button.
The call quality decreased, or the video streams are lagging.
  • ECO123 dynamically adapts the streams to suit poor network conditions, but you can try refreshing the call using the browser’s Reload/Refresh button, or if feasible disable the cameras to reduce the bandwidth usage.
I dropped from the call.
  • If you are using ECO123 on a mobile phone and receive a phone call (GSM) during a ECO123 call, the internet connection will be lost for a moment, and you will disconnect from the ECO123 call. You will need to rejoin the ECO123 call.
  • When users with poor internet connections drop from the call, ECO123 automatically tries to reconnect them. Normally you can just wait a moment and do not need to take any action, but you can try refreshing the call using the browser’s Reload/Refresh button.